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Activating live data on 'Real-time on demand' plans

Data plans available through PhoenixAI include the 'Real time on demand' plans.

What that means is that on these plans you get unlimited delayed ASX data, and a limited amount of live/real time data which you can activate via a toggle switch.

This switch is located on the Status bar at the bottom right hand side of the screen. When you're not using the real time data your ASX data is 20 minute delayed.

For information on the cost of these plans visit the 'Plans' page on the PhoenixAI website (www.phoenixai.com.au).

How to activate real-time (live) data:

Once you have connected to the PhoenixAI server, down the bottom right hand side of the screen, a yellow 'ASX' icon will appear.



Yellow means that you are currently viewing delayed data. On this plan you can view 20 minute delayed ASX data for as long as you like.

If you would like to view real-time data click on the ASX icon.

A menu will appear with options like 'delayed', 'timeout…' and 'timeout [2]'.  The number that appears next to the 'timeout' option in the menu stands for the amount of minutes before you're automatically switched back to 20 minute delayed data. This is a failsafe so you don't use all your real-time minutes at once.

By clicking on 'timeout…' or 'timeout [2]' you can switch on real-time data.  ('timeout..." by itself, will let you enter a number of minutes)



You will notice that when real-time data is active the ASX icon turns green.

Remember that the live time is an inactivity "timeout" period and not a "timed" period.  So selecting 'timeout [2]' doesn't mean you will see live data for two minutes and then it goes back to delayed.  It means that two minutes of inactivity must elapse before the software switches you back to delayed.

For example, if you select timeout [2] and then just sit there looking at the screen, the software will revert to delayed data after two minutes.

If, however, during the live data period you make a data request, ie. you change the symbol you're looking at on the chart, open a market depth, change the chart to intraday, etc, this will reset the timeout counter, and the live data period will continue until there has been two minutes of inactivity.

Two things you should be aware of:

1. If you've set the timeout period to a large number, eg. 30 minutes, you may inadvertently stay connected to real-time data all day and lose most of your real-time minutes in one hit.  This is because the software will be looking for 30 minutes of inactivity before it switches you back to delayed data.

For this reason that it is recommended that you only use the timeout period in lots of 1 - 5 minutes.

2. The timeout counter ignores the data streaming into your watch lists.

If you wish to cut the live data period short, click the ASX icon and select "Delayed".

 

To view how many minutes of real time data you have left simply log into www.phoenixai.com.au and under 'Account Summary' next to ASX ITS magic minutes it will tell you.



To view when you've been connected to the PhoenixAI servers, and how many 'Realtime' minutes you've used each time you were connected click on 'Usage log'.

 

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